In order to ensure a safe transaction of the crates for both the delivery and pickup, we require that someone 18 years of age or older sign for both the delivery and pickup. If no one is present on the scheduled day, an additional delivery/pickup fee will be charged. We deliver to and pickup crates from the ground level of your location – our team is not permitted to walk crates up any flights of stairs.

We keep our crates clean and sanitized between each customer use. Our goal is 100% customer satisfaction, therefore our standard cleaning and disinfecting process for all of our equipment exceeds CDC guidelines. Our equipment has been cleaned and inspected by your local Rentacrate team.

All crate equipment is delivered to your home by our Field Team within a 2- 3 hour delivery window organized by our Move Experts. All packing supplies ship directly to your home from one of our warehouses. Your items may ship separately, and you can expect to receive tracking information for the packing supplies once tracking is available.

Rentacrate has been in the industry since 1991. We have many strong relationships and are happy to recommend a quality mover in some, but not all, of the markets we serve. Contact us now or after placing your crate order at customerservice@rentacrate.com to let us know you are interested in moving.

Contact us now at customerservice@rentacrate.com and we can help you add an additional crates or supplies to your order.

One delivery and one pick-up are included in our bundle pricing. If an additional pick-up is needed, you will be charged for the pick-up. Another option is to extend the rental of all equipment. Additional rental charges will apply.