Frequently Asked Questions(FAQ)
Do I need to be present for delivery and pickup of the crates?
In order to ensure a safe transaction of the crates for both the delivery and pickup, we require that someone 18 years of age or older sign for both the delivery and pickup. If no one is present on the scheduled day, an additional delivery/pickup fee will be charged.
How do you keep your equipment clean and sanitary?
We keep our crates clean and sanitized between each customer use. Our goal is 100% customer satisfaction, therefore our standard cleaning and disinfecting process for all of our equipment exceeds CDC guidelines. Our equipment has been cleaned and inspected by your local Rentacrate team.
What cities do you service?
Rentacrate is proud to service clients nationwide based out of our warehouse locations in 13 major markets. If you are based outside of our warehouse locations and are a commercial customer, we still have the means to service you. Our warehouses are located in: Atlanta, Boston, Chicago, Dallas, DC Metro Area, Detroit, Houston, Los Angeles, NY / NJ Metro Area, Pittsburgh, San Francisco, Seattle, Tampa.
I'm moving to another state. Can I rent plastic moving boxes for my move?
As long as your moving between our markets ( Atlanta, Boston, Chicago, Dallas, DC Metro Area, Detroit, Houston, Los Angeles, NY / NJ Metro Area, Pittsburgh, San Francisco, Seattle, Tampa) we can likely provide containers and services for your move.
Enter where are you moving and we provide price and options for your move.
Enter where are you moving and we provide price and options for your move.
How will I receive my crates and packing supplies?
All crate equipment is delivered to your home by our Field Team within a 2- 3 hour delivery window organized by our Move Experts. All packing supplies ship directly to your home from one of our warehouses. Your items may ship separately, and you can expect to receive tracking information for the packing supplies once tracking is available.
Do you provide mover recommendations for residential moves?
Rentacrate has been in the industry since 1991. We have many strong relationships and are happy to recommend a quality mover in some, but not all, of the markets we serve. Contact us now or after placing your crate order at customerservice@rentacrate.com to let us know you are interested in moving.
Where will the crates be left upon delivery?
Rentacrate will deliver to and pickup crates from the ground level of your location at one consolidation point. Due to safety restrictions, our team is not permitted to walk crates up any flights of stairs.
What happens if I need more crates or want to extend the rental period?
Contact us now at customerservice@rentacrate.com and we can help you add an additional crates or supplies to your order.
What if I need to add an additional pick-up because some crates are still in use?
One delivery and one pick-up are included in our bundle pricing. If an additional pick-up is needed, you will be charged for the pick-up. Another option is to extend the rental of all equipment. Additional rental charges will apply.
What are your plastic rental crate dimensions?
Our A1N Standard Crates are 24.25" x 15.25" x 12.75" 
We offer multiple plastic, reusable crate options that can be used to pack and store your items from one location to another. Made of 100% percent recyclable, high-density polypropylene, Rentacrates are the environmental alternative to cardboard boxes and move day headaches.
We offer multiple plastic, reusable crate options that can be used to pack and store your items from one location to another. Made of 100% percent recyclable, high-density polypropylene, Rentacrates are the environmental alternative to cardboard boxes and move day headaches.
Do movers prefer moving crates, boxes, or household storage containers?
Most movers will require a solid rigid container. Household plastic storage boxes and cardboard boxes may not be strong enough for a move. Our crates are designed for an effortless move with your home or business in mind. With solid construction movers can stack our rental crates 4 high without worrying about anything collapsing. This also makes organizing a breeze.
Can I store moving crates rented from you in long term storage?
Yes, reusable plastic crates, bins, and equipment that are rented from us can be rented for a longer time frame by contacting our customer service team and adding an extension to your order. If you need another week or another month, just let us know.