How Hanover Insurance Group Partnered with Rentacrate to Right-size Locations Nationwide

Over two years, Hanover Insurance Group trusted Rentacrate as their eyes and ears across 16 different sites and growing, ensuring smooth transitions, protecting their interests, and making the complex process easier for their team.
  • Overview
  • Challenge
  • Solution
Industry

Insurance

Size

4,000 Employees

Location

USA

Challenge

Hanover Insurance needed a dependable partner to streamline operations across several locations in the US while minimizing disruptions.

Solution

Rentacrate offered comprehensive moving services and effectively represented Hanover’s interests every step of the way.

Outcome

Rentacrate successfully completed all 16 projects on time and within budget, becoming an integral part of Hanover Insurance's team and building trust and satisfaction.

Challenge

Hanover Insurance faced the challenge of right-sizing their numerous locations across the US post-COVID. This included downsizing, merging nearby offices, and closing some locations. With over 50 locations and approximately 4,000 employees, this was a significant undertaking. The goal was to manage these transitions smoothly, ensuring that operations were not disrupted and that the company could maintain its high standards of service.

Industry Trend

Hanover Insurance, like many other large multi-location businesses post-COVID, is reassessing its real estate requirements. This involves reviewing lease expirations and making strategic decisions to downsize, merge, or close offices based on current needs and future projections. Does this sound like something your company needs? Rentacrate can evaluate your company's needs and propose a plan that serves your best interests.

Solution

By collaborating with our national strategic partners, we became Hanover Insurance’s eyes and ears throughout their right-sizing process, ensuring that every detail was carefully managed and their interests were fully represented. We provided comprehensive support, making the entire transition easier and ensuring their complete satisfaction. Our key services included:

  • Equipment Rental: Delivered 950 crates with dollies and several dozen purge bins, ensuring safe and efficient transport of oversized items.
  • Crates, Moving Equipment, & Packing Materials: Supplied essential materials like computer monitor bags, keyboard bags, and labels for every move, ensuring the protection of all assets.
  • Office Moving and Decommissioning: Expertly managed office relocations, ensuring seamless decommissioning of old spaces, including the removal of low voltage wires.
  • Patch and Sand: Restored leased spaces by patching and sanding holes from previously hung artwork, leaving the premises ready for new tenants.
  • Furniture KD and Install: Provided end-to-end furniture services, from receiving new pieces to delivering, knocking down, and installing them, ensuring Hanover's operational readiness.
  • Electronic Recycling: Managed responsible disposal and recycling of electronic waste, reducing Hanover’s environmental footprint while protecting their compliance needs.

Through this approach, we made things easier for Hanover Insurance, ensuring smooth, timely transitions that met all objectives with precision.

Services Used

Crates, Moving Equipment, & Packing Materials

Crates, Moving Equipment, & Packing Materials

Electronic Recycling

Electronic Recycling

Decommissioning

Decommissioning

Furniture KD and Install

Furniture KD and Install

Move Labor

Move Labor

Low Voltage & Whips/Power Pole Removal

Low Voltage & Whips/Power Pole Removal

Artwork Moving

Artwork Moving

Outcome

Rentacrate successfully completed all 16 projects from 2022 to 2024 on time and within budget. This included major projects in Itasca, IL, and Roseville, CA. Hanover Insurance’s satisfaction level remains high, demonstrating Rentacrate’s capability to manage multi-location operations effectively and efficiently, and solidify their position as a trusted partner in Hanover Insurance’s continued growth.

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