Don’t get boxed into limited delivery areas
Moving meets the 21st Century
Frequently Asked Questions
Our customer
service team is here to help with every detail. We want you to have
all the answers you need before you reach out.
In order
to ensure a safe transaction of the crates for both the delivery and
pickup, we require that someone 18 years of age or older sign for both
the delivery and pickup. If no one is present on the scheduled day, an
additional delivery/pickup fee will be charged.
We keep
our crates clean and sanitized between each customer use. Our goal is
100% customer satisfaction, therefore our standard cleaning and
disinfecting process for all of our equipment exceeds CDC guidelines.
Our equipment has been cleaned and inspected by your local Rentacrate
team.
Rentacrate is
proud to service clients nationwide based out of our warehouse
locations in 13 major markets. If you are based outside of our
warehouse locations and are a commercial customer, we still have the
means to service you. Our warehouses are located in: Atlanta, Boston,
Chicago, Dallas, DC Metro Area, Detroit, Houston, Los Angeles, NY / NJ
Metro Area, Pittsburgh, San Francisco, Seattle, Tampa.
All
crate equipment is delivered to your home by our Field Team within a
2- 3 hour delivery window organized by our Move Experts. All packing
supplies ship directly to your home from one of our warehouses. Your
items may ship separately, and you can expect to receive tracking
information for the packing supplies once tracking is available.
Rentacrate has
been in the industry since 1991. We have many strong relationships and
are happy to recommend a quality mover in some, but not all, of the
markets we serve. Contact us now or after placing your crate order at
customerservice@rentacrate.com to let us know you are interested in
moving.
Rentacrate will
deliver to and pickup crates from the ground level of your location at
one consolidation point. Due to safety restrictions, our team is not
permitted to walk crates up any flights of stairs.
Contact us now at
customerservice@rentacrate.com
and we can help you add an additional crates or supplies to your
order.
One delivery and
one pick-up are included in our bundle pricing. If an additional
pick-up is needed, you will be charged for the pick-up. Another option
is to extend the rental of all equipment. Additional rental charges
will apply.